After the contract is signed and the deposit is paid, our normal procedure is that Abby Swett (Director of Wedding Day Operations) will reach out around 30-45 days prior to your event and get all the pertinent details of your video. Customization form, timeline, etc. That said, you’re always welcome to reach out at any time that works best for you, that is just our normal process, and it works for us.

We have two primary ways of accepting payment; 1. Pay by check: 50% can be sent to Rivion Films @ 108 River Road, Edgewater, MD 21037. 2. Pay by PayPal: you don’t need an account and there are no fees to you. The PayPal option is the one whereby you can use your credit card.

The deposit is not refundable. When we book and hold a date, we are then telling other clients we are unavailable for that date and forfeiting potential business. That said, please communicate with us the circumstances as there have been instances where an equitable outcome has been found.

Yes, kind of. You can choose your own music, but you will be limited to licensed music. This can best be explained by checking out our blog post on the subject: https://rivionweddings.com/music-for-wedding-videos/

One round of major revisions is included with your package. “Major” is defined as any edits requiring more than an hour of editing time to correct. Upon receipt of your film if you’re not completely satisfied, please feel free to catalog a list of revisions and submit them all at once. After that, revisions will be billed at $100/hr.

We’re a customer-first company and are always looking to ensure all our clients leave ecstatic with their films. In general, if a revision is a quick, small correction we will do this for free.

Contractually we have a 3 month turn time, but internally our goal is always to be quicker. That said, depending on the time of year, the range between what’s in contract and when we deliver can vary.

We provide the raw footage to all our customers as part of their packages, but it will not be edited in any way. The editing time is put towards the deliverables such as the social media edit, highlight edit, series of edits, etc. At the time of booking, if you know you would like a specific part of your event to be edited on its own (e.g., you want the entire ceremony to be edited and not just highlighted) let us know so we can add it on to your package.

The amount of time you book is to procure the presence of a videographer(s) on-site. Much like a Hollywood movie, you cannot simply place a camera on a tripod and press record. We will have worked with you to customize the end product, coordinated around your unique timeline, to ensure our team is in the right place at the right time to capture the perfect angle, lighting, expressions, etc. This is done by moving around and recording only the most meaningful moments. As such, the total amount of recorded footage will never align with the total hours booked.

Drone coverage is subject to zoning and weather conditions. We rarely have zoning issues, but it can be an issue in cities and near airports. Normally if we’re unable to get drone coverage it is due to weather conditions being too poor to fly the drone. In such circumstances, we have a couple of options; 1. We can refund the cost of the drone add-on. 2. If possible, we can take the drone out on another day when conditions are more favorable. 3. Lastly, if available, we can use stock footage either from our library or attempt to find it online.

We use all sorts of types of equipment to ensure you are getting the highest quality product available, in todays standards. Our team uses a variety of lenses, cameras, and audio gear to ensure the highest maximum quality is being achieved at every wedding. Typically we are filming on Sony or Canon.